Return Policies

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any tags.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@arcanesupply.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (unless otherwise noted). Exchanges may be available if inventory is available; please contact us with order to order information.

Exchanges (if applicable)
While there are special circumstances, we typically only allow for exchanges of used product if found to be defective or broken. If you need to exchange it for a like product, send us an email at info@arcanesupply.com to request a prepaid return label. The provided label can simply be attached to the original packaging and dropped off at your local United States Post Office (unless otherwise noted). 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, contact us at info@arcanesupply.com to get a prepaid label. We have access to discounted rates, and while you can process your own shipping, we recommend allowing us to manage the return process. If you prefer to ship to us yourself, mail your product (with original packaging) to:

Arcane Supply Co.
188 E Crystal Lake Ave, Unit 254
Lake Mary, FL
32746

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a shipping insurance; we include tracking on all orders. We can’t guarantee that we will receive your returned item.

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